Privacy Policy

Anna’s Dublin operates this online store and website, together with the related content, features, tools, products and services made available to our customers (collectively, the “Services”). Our store is powered by Shopify, which provides the ecommerce technology that allows us to offer these Services.

This Privacy Policy explains how Anna’s Dublin collects, uses, processes and shares personal information when you browse our website, purchase a product, use our Services or otherwise communicate with us. If there is any inconsistency between our Terms of Service and this Privacy Policy regarding the handling of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully so that you understand how your personal information may be handled when using our Services.

Personal Information We Collect or Process

For purposes of this Privacy Policy, “personal information” means information that identifies you or can reasonably be associated with you. It does not include information that has been anonymised or de-identified so that it can no longer reasonably be linked to an individual.

Depending on how you interact with Anna’s Dublin, your location and applicable law, we may collect or process:

Contact information, such as your name, email address, telephone number, billing address and delivery address.
Payment and financial information, such as payment details, transaction information, payment method and payment confirmation.
Account information, including usernames, passwords, preferences and account settings where applicable.
Order and shopping information, including products you view, purchase, add to your basket or wishlist, return, exchange or cancel.
Communications, including information you provide when contacting Anna’s Dublin for customer service or another enquiry.
Device and technical information, including your browser, device, network connection, IP address and similar identifiers.
Usage information, including information about how and when you browse or interact with our website and Services.

Where We Obtain Personal Information

We may receive personal information:

Directly from you when you place an order, create an account, browse our website, contact us or otherwise provide information to us.
Automatically through our website and Services, including through cookies and similar technologies.
From companies that provide services to us and process information on our behalf.
From business partners and other third parties where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and improving our Services. We may process personal information to complete purchases, process payments, fulfil and deliver orders, manage customer accounts, remember preferences, process returns and exchanges, provide product recommendations and improve your overall shopping experience.

Marketing and advertising. Where permitted, we may use your information to send promotional or marketing communications and to display advertising that may be relevant to you.

Security and fraud prevention. Information may be used to protect our website, customers and business, authenticate accounts, detect suspicious or fraudulent activity and maintain a secure shopping and payment experience.

Customer communication. We use information to answer questions, provide customer support, communicate about orders and maintain our relationship with customers.

Legal and regulatory purposes. We may process information where necessary to comply with applicable laws, respond to lawful requests, protect our legal rights, resolve disputes or enforce our policies and terms.

How We May Share Personal Information

In certain circumstances, we may disclose personal information where reasonably necessary to operate Anna’s Dublin or fulfil the purposes described in this Privacy Policy.

This may include sharing information:

With Shopify and service providers supporting functions such as payment processing, IT services, analytics, customer support, cloud storage, order fulfilment and shipping.
With advertising and marketing partners where permitted by applicable law.
With third parties when you request or consent to the disclosure, including where information must be provided to deliver your order.
With affiliated businesses where applicable.
In connection with a business transaction, legal obligation, court order or other lawful request, or where necessary to protect Anna’s Dublin, our customers or other parties.

Our Relationship With Shopify

Anna’s Dublin uses Shopify to host and operate its online store. Shopify may collect and process information relating to your access to and use of our Services in order to provide and improve its services.

Information submitted through our store may therefore be transmitted to Shopify and other service providers, including parties located outside your country of residence.

Certain Shopify features may use information about your interactions with Anna’s Dublin, Shopify and other merchants to provide and improve Shopify services. In circumstances where Shopify determines the purposes and means of this processing, Shopify is responsible for handling relevant privacy requests.

You can learn more through Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

Our website may contain links to websites, services or platforms operated by third parties. Anna’s Dublin does not control these external services and cannot guarantee their privacy, security, accuracy or practices.

We recommend reviewing the privacy policies and terms of any third-party website you choose to visit. Information shared publicly or semi-publicly through external platforms, including social media services, may also be visible to other users or third parties.

The inclusion of a third-party link on our website does not necessarily mean that Anna’s Dublin endorses that third party or its content.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals below the applicable age of majority where prohibited by law.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us at info@annadublin.com to request appropriate action.

Security and Retention

We take reasonable measures to protect personal information. However, no electronic security system or transmission method can be guaranteed to be completely secure. You should therefore avoid sending sensitive or confidential information through unsecured communication channels.

The length of time we retain personal information depends on why the information was collected and our legal and operational requirements. For example, information may need to be retained to provide our Services, maintain accounts, comply with legal obligations, resolve disputes or enforce agreements and policies.

Your Privacy Rights and Choices

Depending on where you live and the laws that apply to you, you may have rights concerning your personal information. These rights may be subject to certain conditions, limitations or exceptions.

They may include:

Right of access: You may be entitled to request information about the personal data we hold about you.
Right to deletion: You may be entitled to ask us to delete certain personal information.
Right to correction: You may request correction of inaccurate personal information.
Right to data portability: In certain circumstances, you may be entitled to receive a copy of your information or request its transfer.
Advertising and sharing choices: Depending on applicable law, you may have rights relating to targeted advertising or certain sharing of personal information.
Marketing preferences: You can unsubscribe from promotional emails using the unsubscribe option contained in those messages. Even after unsubscribing from marketing, we may continue sending essential communications concerning your orders or account.

Rights for Customers in Ireland, the EEA and the UK

If you are located in Ireland, elsewhere in the European Economic Area or in the United Kingdom, applicable data protection law may provide additional rights, including:

The right to object to certain processing of your personal information.
The right to request that certain processing be restricted.
Where processing is based on your consent, the right to withdraw that consent. Withdrawal does not affect processing that was lawful before consent was withdrawn.

You may exercise applicable rights by contacting us at info@annadublin.com.

We will not discriminate against you because you exercise a privacy right. Where permitted or required by law, we may need to verify your identity before processing a request.

Complaints

If you have concerns or complaints regarding how Anna’s Dublin handles your personal information, please contact us at info@annadublin.com.

Depending on your location, you may also have the right to submit a complaint to the relevant data protection supervisory authority.

International Data Transfers

Your personal information may be transferred, stored or processed outside the country in which you live.

Where personal information is transferred outside the European Economic Area or United Kingdom, applicable safeguards may be used, such as recognised adequacy decisions, the European Commission’s Standard Contractual Clauses or other legally recognised transfer mechanisms where required.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes to our Services, business practices, legal requirements or regulatory obligations.

When appropriate, the revised Privacy Policy will be published on our website and the “Last updated” date will be updated. Additional notice will be provided where required by applicable law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices or would like to exercise an applicable privacy right, you can contact:

Anna’s Dublin
Email: info@annadublin.com
Website: annadublin.com