Refund Policy

At Anna’s Dublin, we want you to feel confident and comfortable when shopping with us. We understand that sometimes an item may not be quite right, which is why we aim to make our return process as clear and straightforward as possible.

Please read our Return & Refund Policy below before requesting a return.

30-Day Returns

You may request a return within 30 days of receiving your order.

To request a return, please contact us at info@annadublin.com within 30 days of receiving your order, or use the “Cancel contract” button at the bottom of this page.

Once your return request has been accepted, we will provide you with the appropriate return instructions and return address.

Return Conditions

Returned items should be handled with reasonable care and, where applicable, returned with their original tags and accessories.

You may inspect and try on clothing as you normally would when shopping in a physical store.

However, you may be responsible for any reduction in value resulting from handling beyond what is reasonably necessary to determine the nature, characteristics and fit of the item.

How to Request a Return

To request a return, please contact our customer service team at:

info@annadublin.com

Alternatively, you can use the “Cancel contract” button at the bottom of this page.

Please include your order number and the item(s) you would like to return.

Once your return request has been reviewed, we will provide you with the appropriate return instructions and return address.

Please do not send your return to the address shown on the original parcel without contacting us first, as this may not be the designated return address.

Return Shipping

For change-of-mind returns, the direct cost of returning the item(s) is the responsibility of the customer, unless otherwise required by applicable law.

Return shipping costs are not reimbursed unless the item is faulty, incorrect or applicable consumer law requires us to cover these costs.

We strongly recommend using a tracked shipping method and keeping your proof of postage until your return has been successfully processed.

Anna’s Dublin cannot be responsible for returned parcels that are lost before reaching the designated return address, except where responsibility cannot lawfully be excluded.

Refunds

Once your return has been received, it will be reviewed and we will notify you regarding your refund.

Eligible payments will be reimbursed in accordance with this policy and applicable consumer law.

Where required by law, this includes the cost of the least expensive standard delivery method originally offered by us. Any additional amount paid for a more expensive delivery option selected by you may not be refundable.

We may withhold reimbursement until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first, where permitted by applicable law.

Approved refunds will be issued to your original payment method, unless otherwise agreed.

Please note that your bank, card issuer or payment provider may require additional processing time before the refund appears in your account.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, incorrect or not as described, please contact us at info@annadublin.com as soon as possible.

Please include your order number, a description of the issue and, where appropriate, clear photographs showing the problem. This helps us review and resolve the issue efficiently.

Your statutory consumer rights are not affected by this policy.

Where applicable law requires Anna’s Dublin to cover the cost of returning faulty, incorrect or non-conforming goods, you will not be required to bear those return costs.

Depending on the circumstances and your applicable statutory rights, an appropriate remedy may include a repair, replacement, price reduction or refund.

Exchanges

If you would like a different size, colour or item, please contact us at info@annadublin.com.

Product availability cannot be guaranteed. In some circumstances, you may therefore need to return the original item and place a new order for your preferred product.

Non-Returnable Items

Certain products may be excluded from the right to return where an exception permitted by applicable law applies.

This may include certain personalised or made-to-order products and certain sealed products that are not suitable for return for health or hygiene reasons once the seal has been broken.

These exceptions do not affect any statutory rights you may have if an item is faulty, damaged or not as described.

Sale and Promotional Items

Items purchased during a sale or promotional period may also be returned within our 30-day return period, subject to the conditions set out in this policy.

Purchasing an item at a discounted price does not affect any statutory consumer rights that apply to your purchase.

Refused or Uncollected Deliveries

If a parcel is refused or is not collected and is subsequently returned, please contact us so that we can review the order.

Any refund or additional charges will be handled in accordance with applicable consumer law and the circumstances of the order.

Your Statutory Rights

Our 30-day return period is provided in addition to any statutory consumer rights that apply to your purchase.

Nothing in this Return & Refund Policy is intended to limit or exclude any consumer rights that cannot legally be limited or excluded.

Customers in Ireland and elsewhere in the European Economic Area may have additional rights under applicable consumer protection law.

Contact Us

If you have any questions regarding a return, refund or your order, please contact us:

Anna’s Dublin Email: info@annadublin.com Website: annadublin.com